T&Cs / FAQs
Can I provide my own garments/paper?
Yes you may! Please let us know as early as possible if you are planning on supplying your own garments or paper (materials). Please note that provided items are supplied at your own risk, some materials may react badly to the print process. Very occasionally things go wrong in the printing process. If we make a mistake (a misprint) on anything over 10% of your provided materials we will replace like for like, or refund the cost if replacements cannot be sourced. Misprints on 10% or under of provided materials will not be refunded or replaced. You will not be charged the print cost for any misprints.
Can I get a sample before committing to my full order?
Yes you can. Samples start at £39 plus delivery if required. Alternatively, we can provide a digital mock up, free of charge. You are welcome to book an appointment at our Sheffield workshop to view different garments and see our past work. Email us at firstname.lastname@example.org to book an appointment.
What do I need to provide you with?
To get you an accurate quote we’ll need your design/s, quantities and style of garment/preferred paper type. A hi-res artwork/design is required for printing. Files should be saved as PDF, .jpeg, .png or .ai. Other useful information includes; dimensions of print and placement on garment/paper. If you are unsure of any of the above just email us and we can help! If you have a specific ink colour in mind please provide us with a Pantone U reference, or, a physical swatch/object that we can colour match from. We can help with digitising your artwork/designs. We provide up to 10 minutes of editing for free, after this is charged at £1 per minute.
Your quote is valid for 30 days. A deposit is required to secure your booking. Once we receive your deposit we can give you an approximate completion date. Your quote is not a guarantee of the final price. Various factors can affect an ongoing job which are then reflected in the final invoice. We will always inform you of any potential price increases and secure your approval before continuing.
When will I receive my order?
Standard turnaround time is within three to four weeks of receiving a deposit, unless otherwise specified. When your job is complete we will send a final invoice which must be fulfilled before your order is dispatched. Sheffield locals are welcome to collect from our workshop, we will arrange a date and time via email. Local or national delivery is available at an extra cost. We strongly advise you do not place your items for sale before receiving them.
How do I pay for my order?
Payment can be made via bank transfer or in cash. A deposit is required before we begin your job. Your deposit amount and payment details will be shown on your quote.
Delays and rush jobs.
Delays are sometimes inevitable; supplier stock levels, deliveries and our availability all play a part. If you are working to a strict deadline please let us know and we will do our upmost to work with you. Rush jobs are defined as anything needed by the customer in less time than our standard turnaround. There is a 50% additional fee for rush jobs, but please talk to us. If we can fit you in our regular schedule we will.
There is a problem with my order.
If you discover a problem with your run of prints/garments please get in touch and we can help to solve it. We will always endeavour to make sure you are happy with each aspect before we begin printing. You may request a digital mock up of your garment design. If this is not specific enough, you can order and pay for a sample (please see ‘Can I get a sample before committing to my full order?’ above). Please note, your deposit covers the cost of materials, or, up to half of the total cost, whichever is highest. Deposits are non - refundable.
Caring for your screen printed garments.
To ensure years of wear you should wash and iron your garment inside out at a low temperate. Dry naturally.